There is currently a known issue with the Blackboard Mobile app when trying to watch reoccurring Ultra sessions. For this reason, we recommend going through a web browser to watch the sessions – not the Mobile Blackboard App.
1. The Correct Browser For You
You must use Safari to watch the sessions
You must use Google Chrome to watch the sessions
2. In your appropriate browser, navigate your way to the Collaborate Ultra session. Select the session you wish to join and select 'Join Session'
3. You will then be taken to this screen.
You must select 'Join from a browser' - the link directly below the two Blackboard app options
4. Once you start joining the session, you will be prompted to allow both Microphone and Camera. Allow these pop ups and you should be in the session
If you still cannot join or have any issues with the session. Please contact the Service Desk.