Click here to watch the 9-minute video run through on what's new in the Contact Centre and how to use it, please take the time to watch before the changes are rolled out for your team.
Please do NOT use Internet Explorer with the new version.
If you don't see the changes on the morning scheduled for your team, you may need to clear your Browser Cache, or use a different browser for a day or so if you'd prefer not to do that. The Service Desk can also assist. Not seeing the changes will not prevent you from working as normal.