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Recording an IVR file for Huawei or Contact Centre

 

 

To record an IVR (sometimes known as Automated Attendant) message you need software capable of recording in the correct format. We suggest using Audacity and will base these instructions upon it, however any software that creates the correct format can be used. More information about obtaining and using Audacity can be found here.

Huawei

For a file to upload and work correctly it must meet the following requirements:

  • The codec is G.711a (sometimes referred to as A-Law)
  • The file is in mono .wav format.
  • The sampling rate is 8 kHz and the sample precision is 8-bit.
  • The duration cannot exceed five minutes and the size cannot exceed 2.5 MB.

Call Centre (Quality Connex / Vocalcom) - you will know if this is you.

For a file to upload and work correctly it must meet the following requirements:

  • The codec is 16pcm
  • The file is in mono .wav format.
  • The sampling rate is 8 kHz

 

Set the appropriate settings in Audacity using either of the methods below:

Audacity.png

 

OR

Audacity_Alternative.png

Once you are finished recording, export into the correct format as per below:

 

ExportSettings.png

Hints & Tips

Use a headset when recording - the sound quality will be much better

Remember you can edit out spaces and mistakes, so when you need to take a breath, pause, take breath, pause then start speaking - it will be much easier to edit out the sound of breathing.

 

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