- On the toolbar, click the menu button (three horizontal lines), then select history
- Select Clear recent history
- Select Time Range to Clear as "Everything", then under Details ensure that Cookies, Cache, and Active Logins are selected, then press Clear Now.
- Once complete, close Mozilla Firefox, re-open, then try accessing the web page again.
If you are still experiencing a problem after clearing your browser cache, you may need to try an alternate browser, such as Google Chrome (www.google.com/chrome) or Internet Explorer