How do I clear cache in Internet Explorer?

  • Click on the Cog button up the top right of the screen (the settings button), then select Internet Options.

  • Under the General tab at the top of the box, locate the Browsing History section, then click on the Delete button.
  • Ensure that Temporary Internet files and website files, Cookies and website data, and Passwords are all selected, then press Delete.

  • Once complete, close Internet Explorer, re-open, then try accessing the web page again.


If you are still experiencing a problem after clearing your browser cache, you may need to try an alternate browser, such as Google Chrome ( or Mozilla Firefox (

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