If this is a new phone that needs to be configured and the port is working fine, please refer to this guide.
If this is a phone that has been moved to a new office or has suddenly stopped working please refer to the information below.
- Is there a network cable that connects the phone to the wall? Does this cable work with other devices? e.g. a computer (If the client doesn't co-operate with testing, ask desktop to go investigate.)
- Does the phone power up to the 5 steps of setup?
- If the phone powers up fully, but doesn't work after powering up, the phone may have issues. You can test whether the issue is the phone or the port by plugging a "known" working phone into the port. You can either get the user to do this with a colleagues phone, or if the client doesn't co-operate assign to Desktop Services. If the 'new' phone works - it was the phone, and the user will need to be supplied a new phone (see Desktop Team Leader), and the switch advised. If the 'new' phone doesn't work it's either network patching or switch related.
- If it powers up fully to 5, but doesn't make calls, the client will need to contact Karen Barwick (Mail Room) for phone configuration help.
- If yes, but then stops on step 2 of 5, the port is missing the VLAN port. Get MAC or S/N from bottom of the phone (see below image), also get the wall port number, and room number then supply to the Servicedesk.
- If yes, but an error appears saying "no TFTP response. It means it is connecting to the wrong location. To resolve this get the MAC Address and location, then provide to the Servicedesk.
- If no, then the phone is either not patched. Get MAC or S/N from bottom of the phone (see below image), also get the wall port number, and room number then supply to the Servicedesk.