Report a cyberincident

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Blackboard is asking for a password to download a document

When opening a document in Blackboard/MySCU, this message appears:

This window appears in Internet Explorer only when you download a document and select the "Open" option.



Step 1) Click on the document as normal:

Step 2) Select "Save"

Step 3) Click the "Open Folder" option at the bottom of the screen


Step 4) Double click the file you downloaded. It should be selected already.

Your document should now load.


Alternate solution

If you use a web browser other than Internet Explorer (For example: Firefox, Chrome, Safari etc) you will not be asked for your username and password. Links have been provided below if you wish to try using these browsers.

Download Firefox:

Download Google Chrome:

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