When you first applied to study at SCU, you will have received an email with your Student ID number and a password (you may have changed this from the original password if you have since logged in). These are the details you will need to login to My Enrolment, ensuring that you are using an 8-digit student ID number.
If you do not remember your password, you can click the Forgotten your login details? button, which will ask you to enter your Student ID number and date of birth for identification purposes. You will then be sent an email with your login details to your SCU student email address (if you have one), and the email address that you provided us with your original application.
If you believe we may have an incorrect email address on record, please contact Student Services to have your details updated. You can reach them on 1800 626 481 or by emailing firstname.lastname@example.org
Some common problems you may experience when trying to log in are:
- you are told your ID or date of birth is incorrect when trying to retrieve your password. Please ensure that you are using an 8-digit student ID number, with your date of birth in the format ddmmyyyy. If the problem still continues, please contact the Service Desk to have this manually reset.
- after receiving the correct password, you receive an error saying you are using an incorrect password. This can sometimes be due to a problem with the web browser storing an incorrect password. In this instance, please try clearing your cache. If this doesn't resolve the problem, your account may be locked, due to too many incorrect password attempts, in which case please contact the Service Desk for further assistance.
- if you do not receive an email within half an hour of requesting your password, please check your junk folder in your email account.