Clear Test / Assignment attempt in Blackboard Grade Center
Students sometimes have difficulty uploading an assignment file or doing an online test for genuine reasons and request to be allowed another attempt.
This isn’t something that the Service Desk has the access to do. Even the Blackboard team still requires direct academic request/approval before doing so, since the number of allowed attempts is set originally by the unit academic staff and any deviation from that is a matter for academic discretion.
If you are a student, this means you need to contact your Unit Assessor or Lecturer to request another attempt.
If you're a staff member, attached to this article is a "cheat sheet" for reference on how to clear an attempt, ignore an attempt or allow an additional attempt.