How to reset your password

Reset your Password 

If you have forgotten your SCU password, you are able to securely reset the password by following a few simple steps.

Changing or resetting your password will change the password for the following accounts:

  • MyHR
  • MySCU
  • Email
  • Wireless
  • SCU Computer Login

For a list of systems that do NOT use the SCU password, click here.

For a detail list of systems that use the same password, click here.

How to reset your password

To change your SCU password, use this Self-Service Password Reset portal.

On the password reset screen enter your username. For security purposes, you will need to confirm that you are not a robot by ticking the 'I'm not a robot' tick box. When this is complete, click 'Send Verification Code'.


If at this stage you receive an error message stating "You do not have any registered personal contacts details" then:

If you are a student, please contact the Service Desk

If you are a staff member, you will need to contact HR. 


You will now be sent a Text Message to your mobile phone and/or an Email to your personal email account containing a verification code. Once received, enter the verification code, along with your choice of new password, and once again confirming the new password.


Finalise the password reset by clicking on the 'Reset my password' button. You will receive a message confirming that the password has successfully been reset.


You will also receive an email to your personal email address (if you have registered one) notifying you that the password has been reset.



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    Luke Walford

    Looks good, Needs a link under 3rd capture to other zendesk article listing all services covered by SAMSON.

    Also should the txt and email messages be shown in this zendesk article to ensure people know what to expect?